Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We deliver same day and our delivery area is 30 minutes from our store. We will go father as a special service to our clients. Please call the store if you don’t see your area in our delivery drop down. There will be an additional charge, but we will try to accommodate your needs. Such as a restaurant delivery or after hours delivery's. We will deliver to the address you request, we will do our best to reach out via phone if the recipient is not at the delivery location. We can will leave it weather permitting. If we are unable to leave it, we will return it to the store for your recipient to pick up or we can redeliver again for an additional charge. We use an independent delivery service and honor the time of the drivers, if the address is wrong we reserve the right to charge an additional delivery fee, to make an additional delivery. If you are delivering to a hospital, know that critical care patients can not receive flowers and it will need to be picked up by a family member back at our store or an additional fee will be charged according to the new delivery address requested. Thank you for understanding this is a service to our clients and we do everything humanly possible to achieve your goal of brightening someone’s day. Thank you for your understanding.

We accept returns only for items that arrive defective or damaged. Please contact us within 24 hours of delivery with a photo of the issue to arrange a return.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.